SHIPMENTS ARE SENT FROM LONDON, GREAT BRITAIN.
Order processing can take 2-3 weeks to be knitted up, packaged and shipped out (not including weekends or holidays). Stock availability is subject to change without notice.
We ship our orders out with DHL. DHL is the only option with insurance for lost, stolen or damaged packages. DHL will attempt to deliver up to 3 times, all UK, International and orders over £3000 require a signature. We selected DHL, to be the shipping company to ship with because, you can't file a claim for lost, stolen or damaged packages. DHL Express cannot deliver to PO, APO, or FPO box address you may request the shipment to be held for pickup. The receiver will then be able to pick up the shipment at the local DHL Express station. Note: The receiver address is still required for customs on international shipments.
Please understand that international orders may take 1 week and up to 3 months to arrive after shipping due to customs inspections or other delays outside of Elizabeth An'Marie control. If you use DHL for your international order, tracking will stop once the package leaves the United Kingdom. Elizabeth An'Marie STRONGLY recommends DHL for all orders, as tracking information is available from start to finish as well as the option to opt-in for insurance.
Changes and modifications to orders are NOT allowed once the order is “Already Confirmed” or “In Progress of knitting". Orders placed prior to promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered or ineligible use of the order and to modify or cancel any promotion due to system error or unforeseen issues.
For international orders, you will be responsible for import duties and taxes on your order depending on the country in which you reside. Unfortunately, we have no control over these charges or delays and cannot predict what they may be.
We highly recommend DHL as a trusted international carrier. DHL import duties and taxes are estimated to be around 10-15% of your order value. If an order is refused and returned to A'Marie or Elizabeth An'Marie, the return fees and unpaid tax and duties will be taken out of the refund.
A'Marie is not responsible for lost or damaged packages. If your package has been lost or damaged, please contact the carrier.