Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?
For any general questions that you may have, feel free to contact us at firstname.lastname@example.org.
For any web related questions, please contact us at email@example.com
DO YOU SHIP INTERNATIONALLY?
Yes, we do! We currently ship domestically and to Europe. For international orders, please allow 5-7 additional business days for your package to arrive. The price for international shipping is calculated at checkout and varies based on your country. We partnered with DHL International to provide the best rates possible and the price for shipping will vary depending on the receiving country.
Please note that duties, taxes, and customs fees will not be covered by us.
HOW WILL I KNOW WHEN MY ORDER SHIPS?
We will send you an email including your tracking number as soon as your order ships.
WHERE DO YOUR PRODUCTS SHIP FROM?
All of our products ships directly from our offices in London.
DO YOU REQUIRE A SIGNATURE UPON DELIVERY
Because a handmade product is precious (and oftentimes expensive), we reserve the right to require a signature upon delivery. We would hate to see your package end up in the wrong hands.
If your package is lost in transit, please email us right away and we will try our best to solve the issue. If the item has not been marked delivered and hasn't arrived within 30 days, we will replace your order free of charge (The UK only). For International orders, please contact your local postal service for information on how to file a claim as we are unable to replace lost packages from international orders. Please note that Elizabeth An'Marie is not responsible for lost or stolen items once declared 'Delivered' by the delivery service.
CAN I CHANGE MY ADDRESS DETAILS? HOW TO CHANGE MY PREASONAL INFORMATION?
Yes, you can change any important information about yourself by just sending us an email (firstname.lastname@example.org) stating your order number/ name in the subject tab of your email.
HOW WILL MY PERSONAL INFORMATION BE PROTECTED?
Elizabeth An'Marie strives to maintain secure servers and networks for our clients. Elizabeth An'Marie is maintained with routine security sweeps, firewalls, and anti-virus systems.
CAN I CANCEL OR MODIFY MY ORDER?
Once an order has been submitted, you must contact us (email@example.com) within two hours to cancel or modify your order.
ALSO - Changes and modifications to orders are NOT allowed once the order is “Already Confirmed” or “In Progress of knitting". Orders placed prior to promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered or ineligible use of the order and to modify or cancel any promotion due to system error or unforeseen issues.
WHEN WILL MY ITEMS SHIP?
Because all knitwear garment is made to order, I cannot guarantee exact shipping dates. Please allow a 1-3 week window for your order to be knitted and shipped off to you. Firstly an email will be sent out to you when the making process has started and when it has been shipped, with your tracking info.
HOW FAST ARE ORDERS PROCESSED?
We ask that you allow 3-5 days for most orders to be processed. Please note that all of our pieces are made-to-order and require additional time. Once it is ready to ship out, you will receive an email notification with all of your tracking and shipping info!
CAN YOU RUSH MY ORDER?
If you need a garment by a certain date, I will do my best to accommodate your request. Please send me an email at firstname.lastname@example.org with your order number and item number and please explain your situation for a speedy order.
I have a question about my order, what should I do?
Please email email@example.com – and I'll be happy to help!
EXCHANGES AND RETURNS
- No returns will be accepted without proper order number and/or labels.
- All claims must be made within 10 business day of receipt of goods.
- 20% packing fee will be applied if the good is not returned in original packing.
- Merchandise found with signs of being worn or other noticeable stains (i.e. makeup around the neck or stains at the bottom of the pants) will NOT be accepted.
- If the garments do not have the original labels, we will not accept the return and no credit will be issued.
- NO EXCEPTIONS unless approved by one of our customer service team.
HOW DO I RETURN AN ITEM?
- In the case that the return is due to faulty/damaged goods you can click here and it will take you to our returns page. Where you simply enter your order number, item number and email.
- In the case that the return is due to the style not being satisfactory then you must return the merchandise to the address provided by one of our customer service representatives.
- We will not be responsible for providing return labels for exchanges. (Unless the goods are damaged)