Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. 

 

ORDERING

When will my items ship?
Because all knitwear garment is handmade to order, I cannot guarantee exact shipping dates. Please allow for a 1-3 week window. An email will be sent out when the making process has started and when it ships.
[ If you are ordering something as a gift and need it by a certain date, please contact me via email and I will do my best to accommodate your request. ]

How fast are orders processed?
We ask that you allow 1-3 weeks for most orders to be processed. Please note that our pieces are made-to-order and require additional time. Once it is ready to ship out, you will receive an email notification with all of your shipping info!

Can you rush my order?
If you need a garment by a certain date, I will do my best to accommodate your request. Please send me an email at info.elizabethanmarie@gmail.com and explain your situation.

Can I update/cancel my order or change my shipping address after placing?
Yes, please reach out to info.elizabethanmarie@gmail.com, titling your subject as 'update/cancel my order' as soon as possible for assistance.

What do I do if something I like is out of stock?
On the product page, there will be a small black pop-up box that will appear in the bottom right corner-- click that and you will be able to provide your email address to receive notifications upon its arrival!

I have a question about my order, what should I do?
Please email info.elizabethanmarie@gmail.com – and I'll be happy to help!


SHIPPING

How will I know when my order ships?
We will send you an email letting you know soon as your order has been shipped.

Do you ship internationally?
Yes! We ship using Parcel Force Worldwide

Where do your products ship from?
All of our products ships directly from our studio in London.

Do you require a signature upon delivery?
Because we produce handmade product is precious (and oftentimes expensive), we reserve the right to require a signature upon delivery. We would hate to see your package end up in the wrong hands.


Lost Packages
If your package is lost in transit, please email us right away and we will try our best to solve the issue. If the item has not been marked delivered and hasn't arrived within 30 days, we will replace your order free of charge (The UK only). For International orders, please contact your local postal service for information on how to file a claim as we are unable to replace lost packages from international orders. Please note that Elizabeth An'Marie is not responsible for lost or stolen items once declared 'Delivered' by the delivery service.


OTHER

How do I stay up to date?
We would love to stay in touch with you! Please follow us @shop_elizabethanmarie on Instagram, @elizabethamarie on Twitter or sign up to our newsletter.

What does "Tell me what you see?" asked the optitionist, mean?
Oh Yeah! you must be wondering, "why did she start the about page off with that optician's quote?"
Well, that's because, of our hashtag #believewhatyousee. If you're a glasses lover or like me has to wear glasses 'not by choice' every year I have to sit through an eye test and tell the optitionist what I can see or can't see, and that was the inspiration behind my brand, logo and hashtag. Most people can't believe that I've made something which looks like it should have been made from a machine, but instead everything you see had been made using my two God-given hands. So believe what you see, because everything is made with hand on this site.