No returns will be accepted without a proper Customer number and/or label.
All claims must be made within 10 business day of receipt of goods.
20% packing fee will be applied if the good is not returned in original packing
All discounted or sale items are final and cannot be returned.
Merchandise found with signs of being worn or other noticeable stains (i.e. makeup around the neck or stains at the bottom of the pants) will NOT be accepted.
If the garments do not have the original labels, we will not accept the return and no credit will be issued.
HOW DO I RETURN AN ITEM?
In the case that the return is due to faulty/damaged goods you must email (email@example.com) us a picture of the damaged merchandise and we will provide you with a return label.
In the case that the return is due to the style not being satisfactory then you must return the merchandise to the address provided by one of our customer service representatives.
ARE EXCHANGES ALLOWED IF WE DO NOT LIKE THE PRODUCT?
We will not be responsible for providing return labels for exchanges. (Unless the goods are damaged)
If you didn't receive the parcel within 5 weeks from the date of shipment, please:
- Ask your family or neighbours, maybe they have received the parcel instead of you.
- Ask your local post office. Perhaps, the parcel has arrived and is waiting for you.
Let us know if you didn't receive your parcel within 40 days from the date of shipment. We will file a claim about the lost item at our local post office. If the parcel is lost and this is confirmed by a written response to the postal of United Kingdom, we can issue a full refund or re-send the item.
If you didn't collect the package and it has been shipped back to us, we can ship the item again (you are responsible for shipping costs) or we can issue a refund minus shipping costs.